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  1. Customer Service
  2. Customer Service

Customer Service

Circulars 2008

Circular 39 (2008).
We reiterate what is stipulated by Agreement No. 001-2008, “On the Claim Management System in the Banking Entities”...
Circular 34 (2008).
Agreement No. 3-2008
Circular 31 (2008).
Agreement No. 1-2008

Circulars 2007

Circular 51 (2007).
Extension of Circular No. 022-2007, regarding Group Insurance Contracts (Group Insurance Policy).
Circular 23 (2007).
Article 147 of Decree Law No. 9 of 1998
Circular 22 (2007).
Delivery of Group Insurance Contract (Policy) Document

Circulars 2006

Circular 65 (2006).
Freedom of contracting insurers and brokers. Article 36, Law 59 of 1996.
Circular 9 (2006).
Waiver, Abandonment or Settlement before the Superintendency of Banks

Circulars 2005

Circular 58 (2005).
Violations of Title V of Decree Law 9 dated 26 February 1998. Right to Information
Circular 49 (2005).
Contracts pursuant to legal provisions
Circular 47 (2005).
Violations to Title V of Decree-Law No. 9 of February 26, 1998 – RIGHT TO INFORMATION
Circular 28 (2005).
Inactivity fees

Circulars 2003

Circular 44 (2003).
Regarding the concerns expressed concerning the validity of the Polaroid cedulas, we inform you on the criterion revealed by the Board of Elections.
Circular 29 (2003).
Dollar bills stained with red ink
Circular 27 (2003).
Article No. 154 of Decree Law No. 9 of 1998 - Inactive Assets.
Circular 6 (2003).
Provision of information on collective policies.
Freedom of contracting of insurers and brokers.

Circulars 2002

Circular 29 (2002).
Aggressive Marketing Policies

Circulars 2000

Circulars 35 (2000).
Acceptnacte of US dollars of any denomination